Returns and Exchanges

    

RETURNS POLICY


We certainly hope that you love your new product. However, we also understand that sometimes things may not go to plan. When this happens, we will try our best to accommodate your requests for returns or exchanges.

If for any reason you change your mind within 14 days of purchase, you can contact us to arrange for an exchange or credit via eGift Voucher/Coupon to the value paid for the item(s). It is important that the item(s) and the packagings in which the goods came with are in original condition. 

In the case that the product is faulty due to manufacturing fault, we may issue a refund, or exchange for new.

Of course to initiate all this exchanges and returns, proof of purchase is needed. Please send us an email to start this process.

To ensure that you are not held liable for parcels lost in transit during the return process, we recommend you to return items using a trackable postage. Please allow up to 5 business days for returns to be processed and credited to your account. 

    

AFTERPAY


Although we provide Afterpay service, we do not dictate the terms and conditions on their behalf.

Please visit their website or contact Afterpay for their terms and conditions.

If you purchase your items online via Afterpay, you are entitled to exchanges or credit via eGift voucher.

If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable.

Please refer to your card issuer’s terms and conditions for full details.

      

STRIPE PAYMENT


Stripe is a global online payment processor that is trusted by thousands of businesses across the globe.

All transactions carried out by Stripe payment are protected, encrypted within Stripe’s data center. 

Stripe is also a current holder of the highest grade of payment processing security, PCI Service Provider Level 1. 

Whilst we try to ensure that your personal information is secure by choosing one of the most secure payment method, we do not have control over these methods. Please refer to Stripe’s privacy and terms for full details.